問(wen) 最近看到(dao)網上有一條招聘(pin)信息，招聘(pin)家(jia)(jia)裝客(ke)服(fu)，想知道家(jia)(jia)裝客(ke)服(fu)的崗位職(zhi)責(ze)是(shi)什么(me)？

答 崗(gang)位職責(ze)(ze): 1、主要負責(ze)(ze)全(quan)國分公(gong)(gong)(gong)司(si)客(ke)戶(hu)(hu)(hu)(hu)(hu)回訪，對接(jie)分公(gong)(gong)(gong)司(si)分負責(ze)(ze)人； 2、跟蹤(zong)問(wen)題解決(jue)進(jin)度，接(jie)聽客(ke)戶(hu)(hu)(hu)(hu)(hu)來電咨詢及回復客(ke)戶(hu)(hu)(hu)(hu)(hu)在線(xian)咨詢； 3、記錄客(ke)戶(hu)(hu)(hu)(hu)(hu)咨詢/投訴(su)內容，按照相應流程(cheng)給予客(ke)戶(hu)(hu)(hu)(hu)(hu)反(fan)饋； 4、及時與客(ke)戶(hu)(hu)(hu)(hu)(hu)溝通，為客(ke)戶(hu)(hu)(hu)(hu)(hu)提供(gong)完整(zheng)準確的方案及信息，解決(jue)客(ke)戶(hu)(hu)(hu)(hu)(hu)問(wen)題，提供(gong)高質量服務(wu)； 5、掌(zhang)握公(gong)(gong)(gong)司(si)操作系統(tong)的知(zhi)識(shi)，熟悉公(gong)(gong)(gong)司(si)操作流程(cheng)，進(jin)行知(zhi)識(shi)積累，提供(gong)流程(cheng)改善依據； 6、一(yi)站式解決(jue)客(ke)戶(hu)(hu)(hu)(hu)(hu)需求，為客(ke)戶(hu)(hu)(hu)(hu)(hu)提供(gong)全(quan)套服務(wu)。