4399免费视频

1.了解每一班抵店客人信息，檢查房間狀態和功能。
Go through relevant information about arrivals during shift; VIP, Regular guests, groups, etc. Room situation functions.
2.認真地、準確地獲取客人付款細節以及其它登記信息。
Responsible fobtaining proper payment details other registration information the guest.
3.根據預訂及客人要求分配房間。
Assign adequate room as per reservation request guest.
4.準備房間鑰匙袋，并寫上房間號碼、房價、離店日期。解釋電梯和房間鑰匙使用方法。
Prepare key wallet, with room number, rate departure date.
5.祝愿客人住店愉快。
Explain use of elevators room key wish a pleasant stay.
6.把客人詳細資料輸入電腦系統，并注明客人的特殊需求。
Enter the guest-details in the guest profile in the computer, with any special requests when applicable.
7.按房間號碼把登記卡放到架子上存檔。
Files the registration card under the room-number in the in-house rack.
8.按酒店服務規范和服務程序為客人辦理貴重物品寄存的保險箱服務。
Handle safe-deposit boxes in accordance with hotel procedures.
9.為客人提供外幣兌換服務。
Handle foreign currency exchange.
10.維持與客房部的良好關系,迅速將有關客人提前離店、提前抵店、等特殊要求通知管家部。
Maintain good working relations with Housekeeping; promptly inform about early departures, early arrivals, extended  stays, late check-outs, room-moves, special requests etc.
11.根據酒店服務程序為客人辦理離店手續，確保客人準確付款。
Handle check-out according to hotel procedure, to ensure correct payment.
12.熟練掌握現金付款、信用卡、支票、外幣和轉賬等有關程序。
Know understthe importance of correct procedures regarding cash payment, credit cards, cheques, foreign currency billing.
13.詢問客人是否入住愉快，記錄客人意見和反饋并向上級匯報。
Inquire if the guest had a pleasant stay. Note down any comments feedback fManagement’s information.
14. Le Club member introduction, enrollment recognize.
樂雅會會員介紹,引入以及認知
15.在預訂部下班后協助預訂工作。
Handle reservations when Reservation Office is closed. Obtains name, arrival date, departure date, payment method, preferred room-type contact telephone-number Discipline staff when necessary.