問 我是(shi)一名行政(zheng)主管，看到一家(jia)大企業在招聘銷售(shou)主管，福利待遇很好，我想去試試，售(shou)后主管的崗位職責是(shi)什么？

答 售后主(zhu)管(guan)的崗位職責(ze)(ze)：1．負責(ze)(ze)根據公司(si)實際情(qing)況制(zhi)定售后服(fu)(fu)(fu)務(wu)(wu)工(gong)(gong)(gong)作計劃，報主(zhu)管(guan)領(ling)導審批； 2．負責(ze)(ze)對售后服(fu)(fu)(fu)務(wu)(wu)人員進(jin)行(xing)監督和評審；3．負責(ze)(ze)售后服(fu)(fu)(fu)務(wu)(wu)流(liu)程的改進(jin)與服(fu)(fu)(fu)務(wu)(wu)質量改善等(deng)工(gong)(gong)(gong)作； 4．負責(ze)(ze)解(jie)決售后服(fu)(fu)(fu)務(wu)(wu)糾紛(fen)及突(tu)發(fa)事(shi)件的處(chu)理工(gong)(gong)(gong)作； 5．負責(ze)(ze)安排(pai)售后服(fu)(fu)(fu)務(wu)(wu)專員做好(hao)回訪(fang)工(gong)(gong)(gong)作，保證服(fu)(fu)(fu)務(wu)(wu)質量； 6．負責(ze)(ze)受理客(ke)戶投訴等(deng)客(ke)戶關(guan)系維護與管(guan)理工(gong)(gong)(gong)作；7．負責(ze)(ze)分析與整理售后服(fu)(fu)(fu)務(wu)(wu)反饋(kui)的資料、信息等(deng)，并(bing)向主(zhu)管(guan)領(ling)導匯(hui)報； 8．負責(ze)(ze)對所屬(shu)員工(gong)(gong)(gong)進(jin)行(xing)售后服(fu)(fu)(fu)務(wu)(wu)規(gui)范的培訓工(gong)(gong)(gong)作； 9. 負責(ze)(ze)公司(si)各類工(gong)(gong)(gong)程項目實施(shi)； 10．完成(cheng)上級(ji)領(ling)導臨時交辦的工(gong)(gong)(gong)作。