問 畢業后一直做財務工作，剛收到一家環保公司的面試通知，招(zhao)聘崗位是銷(xiao)售，工資和福利都(dou)不錯，想去試試，環保科技(ji)公司電(dian)話銷(xiao)售的崗位職(zhi)責是什么？

答 環保科(ke)技公司(si)電(dian)(dian)(dian)話(hua)(hua)銷(xiao)售的崗位(wei)職責(ze)：1. 認真貫(guan)徹和(he)(he)遵守(shou)國(guo)家有關法律、法規(gui)及(ji)行(xing)業(ye)、公司(si)的各(ge)(ge)項(xiang)規(gui)章(zhang)制度(du)(du)。 2. 接受客(ke)(ke)(ke)(ke)服(fu)部主(zhu)管(guan)的管(guan)理，對客(ke)(ke)(ke)(ke)服(fu)部主(zhu)管(guan)負責(ze)。3. 樹立(li)良好的心態(tai)和(he)(he)敬業(ye)精神，以積極熱情的態(tai)度(du)(du)堅定的信(xin)(xin)(xin)心去投入工(gong)(gong)作(zuo)。 4. 通(tong)過電(dian)(dian)(dian)話(hua)(hua)進(jin)行(xing)營(ying)(ying)銷(xiao)，與市場專員合作(zuo)完(wan)成(cheng)(cheng)各(ge)(ge)項(xiang)營(ying)(ying)銷(xiao)工(gong)(gong)作(zuo).5. 根據上級要(yao)求(qiu)，制定執行(xing)電(dian)(dian)(dian)話(hua)(hua)營(ying)(ying)銷(xiao)計劃和(he)(he)方案(an)(an)(an)，按時(shi)(shi)(shi)完(wan)成(cheng)(cheng)各(ge)(ge)項(xiang)指標和(he)(he)工(gong)(gong)作(zuo)任(ren)務(wu)。 6. 負責(ze)指定范圍(wei)內的營(ying)(ying)銷(xiao)和(he)(he)客(ke)(ke)(ke)(ke)戶服(fu)務(wu)工(gong)(gong)作(zuo)，對所分(fen)(fen)配客(ke)(ke)(ke)(ke)戶進(jin)行(xing)及(ji)時(shi)(shi)(shi)跟進(jin)并(bing)(bing)及(ji)時(shi)(shi)(shi)將客(ke)(ke)(ke)(ke)戶 信(xin)(xin)(xin)息(xi)錄入系統(tong)。7. 做好電(dian)(dian)(dian)話(hua)(hua)記錄，做好客(ke)(ke)(ke)(ke)戶分(fen)(fen)析，及(ji)時(shi)(shi)(shi)傳遞信(xin)(xin)(xin)息(xi)。反饋(kui)客(ke)(ke)(ke)(ke)戶意見(jian)和(he)(he)信(xin)(xin)(xin)息(xi)，提出合理化 建議(yi)。8. 通(tong)過電(dian)(dian)(dian)話(hua)(hua)溝(gou)通(tong)了解(jie)客(ke)(ke)(ke)(ke)戶需求(qiu), 尋求(qiu)營(ying)(ying)銷(xiao)機會并(bing)(bing)完(wan)成(cheng)(cheng)營(ying)(ying)銷(xiao)任(ren)務(wu)。 9. 每(mei)日整(zheng)理客(ke)(ke)(ke)(ke)戶檔案(an)(an)(an)，不斷完(wan)善內容，并(bing)(bing)報營(ying)(ying)銷(xiao)主(zhu)管(guan)。 10. 收集電(dian)(dian)(dian)話(hua)(hua)營(ying)(ying)銷(xiao)成(cheng)(cheng)敗案(an)(an)(an)例(li)，改進(jin)工(gong)(gong)作(zuo)，提高效(xiao)率。 11. 掌(zhang)握電(dian)(dian)(dian)話(hua)(hua)營(ying)(ying)銷(xiao)技巧，確保電(dian)(dian)(dian)話(hua)(hua)營(ying)(ying)銷(xiao)質量。12. 使(shi)用(yong)規(gui)范、標準的語言(yan)開展(zhan)電(dian)(dian)(dian)話(hua)(hua)營(ying)(ying)銷(xiao)工(gong)(gong)作(zuo)，在毎次通(tong)話(hua)(hua)前(qian)有充足的思想準備。 13. 在電(dian)(dian)(dian)話(hua)(hua)中進(jin)行(xing)交(jiao)流做到如同(tong)面談一樣(yang)微笑服(fu)務(wu),用(yong)真誠(cheng)、熱情、周到、謙(qian)虛、尊重 的口氣。14. 熟悉各(ge)(ge)種電(dian)(dian)(dian)話(hua)(hua)營(ying)(ying)銷(xiao)術語與商(shang)場相關信(xin)(xin)(xin)息(xi)，及(ji)時(shi)(shi)(shi)解(jie)答客(ke)(ke)(ke)(ke)戶疑(yi)議(yi)，增強客(ke)(ke)(ke)(ke)戶信(xin)(xin)(xin)心。15. 對公司(si)客(ke)(ke)(ke)(ke)戶檔案(an)(an)(an)負有保密(mi)責(ze)任(ren)。 16.積極完(wan)成(cheng)(cheng)其它臨時(shi)(shi)(shi)性工(gong)(gong)作(zuo)。