問 我(wo)想知(zhi)(zhi)道，保險客服的(de)崗(gang)位職責是什么啊(a)？大家有知(zhi)(zhi)道的(de)嗎？麻(ma)煩告知(zhi)(zhi)一下。

答 1、負責(ze)客(ke)(ke)(ke)戶方員工(gong)(gong)(gong)的補充醫療售后服務(wu)工(gong)(gong)(gong)作； 2、負責(ze)老客(ke)(ke)(ke)戶的續簽工(gong)(gong)(gong)作； 3、負責(ze)客(ke)(ke)(ke)戶、員工(gong)(gong)(gong)投訴及突發(fa)事件的應(ying)對(dui)處(chu)理(li)，保(bao)持與客(ke)(ke)(ke)戶、員工(gong)(gong)(gong)及相(xiang)關機(ji)構的及時(shi)有效溝通，同(tong)時(shi)按要(yao)求及時(shi)上報處(chu)理(li)情(qing)況； 4、負責(ze)按公司(si)相(xiang)關客(ke)(ke)(ke)服流程提(ti)交(jiao)相(xiang)關報告及報表。