問 最近看到前廳部(bu)招聘經(jing)理(li)，想咨(zi)詢一下，前廳部(bu)經(jing)理(li)的崗位職責是(shi)什(shen)么？

答 1.直接(jie)向前廳部經理負(fu)責(ze)(ze)，保證工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)正(zheng)常進(jin)行(xing)。 2.督促、安(an)排、指導員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，檢(jian)查員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)禮貌(mao)服(fu)務(wu)(wu)(wu)、工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)態(tai)度及(ji)自(zi)覺執行(xing)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)規程、員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)守則的(de)(de)(de)(de)情(qing)況(kuang)。根據(ju)(ju)(ju)其工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)表現執行(xing)獎罰。 3.溝通(tong)與商務(wu)(wu)(wu)中心(xin)有(you)(you)業(ye)務(wu)(wu)(wu)往來(lai)的(de)(de)(de)(de)部門(men)聯(lian)(lian)系(xi)(xi)，與電(dian)信局有(you)(you)關部門(men)保持密(mi)切聯(lian)(lian)系(xi)(xi)，以(yi)保證電(dian)訊(xun)業(ye)務(wu)(wu)(wu)的(de)(de)(de)(de)順利(li)進(jin)行(xing)。 4.負(fu)責(ze)(ze)對員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)業(ye)務(wu)(wu)(wu)和外語培訓(xun)，并定(ding)期進(jin)行(xing)考核。 5.負(fu)責(ze)(ze)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)排班(ban),監督員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)考勤情(qing)況(kuang)。 6.在中心(xin)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)范圍內，解決(jue)(jue)客(ke)人的(de)(de)(de)(de)投訴。 7.根據(ju)(ju)(ju)不(bu)同時期的(de)(de)(de)(de)特點，制訂有(you)(you)效(xiao)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)計(ji)劃(hua)。 8.查閱(yue)交(jiao)接(jie)班(ban)記錄(lu)及(ji)有(you)(you)關文(wen)件、通(tong)知(zhi)，注意將夜間(jian)接(jie)受的(de)(de)(de)(de)傳(chuan)真(zhen)及(ji)時送到客(ke)人手中，疑難文(wen)件速交(jiao)大(da)堂經理處理。核對前一(yi)天(tian)的(de)(de)(de)(de)營業(ye)日報(bao)表及(ji)單(dan)據(ju)(ju)(ju)，堵塞財務(wu)(wu)(wu)漏洞。 9.檢(jian)查中班(ban)、早班(ban)衛生工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)的(de)(de)(de)(de)質(zhi)量。 10.檢(jian)査(cha)當班(ban)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)儀(yi)容(rong)、儀(yi)表。 11.檢(jian)查工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)準備(bei)情(qing)況(kuang)，如:價目表、計(ji)算(suan)器、收(shou)據(ju)(ju)(ju)、零(ling)錢(qian)；電(dian)傳(chuan)、傳(chuan)真(zhen)線路是否暢通(tong)；復印(yin)機是否正(zheng)常(是否清晰、碳粉是否夠)；打字(zi)機是否正(zheng)常(色(se)帶、軟盤是否夠用)；碎紙(zhi)機是否正(zheng)常等。 12.了解當天(tian)VIP情(qing)況(kuang)，并安(an)排好(hao)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)。 13.遇有(you)(you)難題(ti)，及(ji)時匯報(bao)或與酒店內外有(you)(you)關部門(men)聯(lian)(lian)系(xi)(xi)，以(yi)便盡快(kuai)解決(jue)(jue)。 14.培訓(xun)下(xia)屬(shu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)。 15.檢(jian)查早、中班(ban)情(qing)況(kuang),并做(zuo)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)指示。 16.做(zuo)好(hao)當天(tian)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)記錄(lu)。 17.定(ding)期召(zhao)開例(li)會，講評上周工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，傳(chuan)達部門(men)主管會議的(de)(de)(de)(de)有(you)(you)關內容(rong)。 18.每月(yue)的(de)(de)(de)(de)最后一(yi)天(tian)，填報(bao)本月(yue)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)日報(bao)表，并定(ding)期總結；每月(yue)的(de)(de)(de)(de)25號,制訂下(xia)月(yue)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)計(ji)劃(hua)。 19.督導票務(wu)(wu)(wu)員(yuan)(yuan)(yuan)(yuan)做(zuo)好(hao)票務(wu)(wu)(wu)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)。