問(wen) 最(zui)近看(kan)到前廳(ting)部招(zhao)聘(pin)經(jing)理，想(xiang)咨詢一下，前廳(ting)部經(jing)理的(de)崗位(wei)職(zhi)責是什(shen)么？

答(da) 1.直接(jie)向前廳部經(jing)理負(fu)責，保(bao)(bao)證工(gong)(gong)(gong)作(zuo)(zuo)(zuo)正(zheng)常(chang)(chang)進(jin)行。 2.督(du)促、安(an)排、指導(dao)員工(gong)(gong)(gong)的(de)(de)(de)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)，檢(jian)查(cha)員工(gong)(gong)(gong)禮貌服(fu)務(wu)(wu)、工(gong)(gong)(gong)作(zuo)(zuo)(zuo)態度及(ji)(ji)自覺執(zhi)行工(gong)(gong)(gong)作(zuo)(zuo)(zuo)規程、員工(gong)(gong)(gong)守則的(de)(de)(de)情況(kuang)。根據其工(gong)(gong)(gong)作(zuo)(zuo)(zuo)表現執(zhi)行獎罰。 3.溝(gou)通與商務(wu)(wu)中(zhong)心(xin)(xin)有(you)(you)業(ye)務(wu)(wu)往來的(de)(de)(de)部門(men)聯系(xi)，與電(dian)信局有(you)(you)關(guan)部門(men)保(bao)(bao)持密切聯系(xi)，以保(bao)(bao)證電(dian)訊業(ye)務(wu)(wu)的(de)(de)(de)順利進(jin)行。 4.負(fu)責對(dui)員工(gong)(gong)(gong)的(de)(de)(de)業(ye)務(wu)(wu)和外語培(pei)訓，并(bing)定期進(jin)行考核。 5.負(fu)責員工(gong)(gong)(gong)排班(ban)(ban)(ban),監督(du)員工(gong)(gong)(gong)的(de)(de)(de)考勤情況(kuang)。 6.在中(zhong)心(xin)(xin)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)范圍內(nei)，解決客人的(de)(de)(de)投訴(su)。 7.根據不(bu)同時期的(de)(de)(de)特點(dian)，制訂有(you)(you)效的(de)(de)(de)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)計劃。 8.查(cha)閱交接(jie)班(ban)(ban)(ban)記錄(lu)及(ji)(ji)有(you)(you)關(guan)文件、通知，注(zhu)意將(jiang)夜(ye)間(jian)接(jie)受(shou)的(de)(de)(de)傳(chuan)真及(ji)(ji)時送(song)到客人手中(zhong)，疑(yi)難文件速交大堂經(jing)理處(chu)理。核對(dui)前一天的(de)(de)(de)營(ying)業(ye)日報(bao)表及(ji)(ji)單據，堵塞財(cai)務(wu)(wu)漏洞。 9.檢(jian)查(cha)中(zhong)班(ban)(ban)(ban)、早班(ban)(ban)(ban)衛(wei)生工(gong)(gong)(gong)作(zuo)(zuo)(zuo)的(de)(de)(de)質量(liang)。 10.檢(jian)査當班(ban)(ban)(ban)員工(gong)(gong)(gong)儀(yi)(yi)容、儀(yi)(yi)表。 11.檢(jian)查(cha)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)準備(bei)情況(kuang)，如:價目表、計算器、收據、零錢；電(dian)傳(chuan)、傳(chuan)真線(xian)路是(shi)(shi)否(fou)(fou)暢通；復印機是(shi)(shi)否(fou)(fou)正(zheng)常(chang)(chang)(是(shi)(shi)否(fou)(fou)清晰、碳(tan)粉是(shi)(shi)否(fou)(fou)夠)；打(da)字機是(shi)(shi)否(fou)(fou)正(zheng)常(chang)(chang)(色帶、軟(ruan)盤(pan)是(shi)(shi)否(fou)(fou)夠用)；碎紙機是(shi)(shi)否(fou)(fou)正(zheng)常(chang)(chang)等。 12.了解當天VIP情況(kuang)，并(bing)安(an)排好工(gong)(gong)(gong)作(zuo)(zuo)(zuo)。 13.遇有(you)(you)難題(ti)，及(ji)(ji)時匯報(bao)或與酒店內(nei)外有(you)(you)關(guan)部門(men)聯系(xi)，以便盡快解決。 14.培(pei)訓下屬員工(gong)(gong)(gong)。 15.檢(jian)查(cha)早、中(zhong)班(ban)(ban)(ban)情況(kuang),并(bing)做工(gong)(gong)(gong)作(zuo)(zuo)(zuo)指示(shi)。 16.做好當天工(gong)(gong)(gong)作(zuo)(zuo)(zuo)記錄(lu)。 17.定期召開例會(hui)，講評(ping)上周工(gong)(gong)(gong)作(zuo)(zuo)(zuo)，傳(chuan)達部門(men)主管會(hui)議(yi)的(de)(de)(de)有(you)(you)關(guan)內(nei)容。 18.每月的(de)(de)(de)最后一天，填報(bao)本月的(de)(de)(de)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)日報(bao)表，并(bing)定期總結；每月的(de)(de)(de)25號,制訂下月工(gong)(gong)(gong)作(zuo)(zuo)(zuo)計劃。 19.督(du)導(dao)票務(wu)(wu)員做好票務(wu)(wu)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)。