問 從(cong)人(ren)才網站看到一家物業(ye)公司在招聘(pin)品質經(jing)理，工資(zi)還可以，準備投(tou)遞一份簡(jian)歷，請(qing)教一下：物業(ye)品質經(jing)理的崗(gang)位職(zhi)責(ze)是什么？

答(da) 1.協(xie)(xie)(xie)助總經理(li)(li)(li)(li)(li)(li)(li)(li)制(zhi)(zhi)(zhi)定(ding)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)方針、確(que)定(ding)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)目(mu)標。協(xie)(xie)(xie)助總經理(li)(li)(li)(li)(li)(li)(li)(li)進(jin)(jin)行(xing)(xing)(xing)(xing)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)評審。 2.協(xie)(xie)(xie)助管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者代表組織(zhi)(zhi)編寫、修(xiu)改質(zhi)(zhi)(zhi)量(liang)(liang)(liang)手冊、程(cheng)序文(wen)(wen)(wen)件(jian)和(he)(he)作(zuo)業(ye)文(wen)(wen)(wen)件(jian)。協(xie)(xie)(xie)助管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者代表進(jin)(jin)行(xing)(xing)(xing)(xing)內部(bu)審核。 3.協(xie)(xie)(xie)助分(fen)管(guan)(guan)(guan)領導(dao)(dao)(dao)(dao)具(ju)體(ti)(ti)組織(zhi)(zhi)對(dui)(dui)(dui)單(dan)(dan)位和(he)(he)單(dan)(dan)位負責人進(jin)(jin)行(xing)(xing)(xing)(xing)績(ji)效(xiao)(xiao)(xiao)考(kao)核；負責本部(bu)門內部(bu)員工(gong)(gong)績(ji)效(xiao)(xiao)(xiao)考(kao)核。 4.負責在管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者代表領導(dao)(dao)(dao)(dao)下，具(ju)體(ti)(ti)組織(zhi)(zhi)開展公(gong)(gong)司(si)(si)(si)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)工(gong)(gong)作(zuo)，對(dui)(dui)(dui)各(ge)項目(mu)部(bu)、專(zhuan)業(ye)公(gong)(gong)司(si)(si)(si)和(he)(he)其他(ta)(ta)職(zhi)能部(bu)門及(ji)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)工(gong)(gong)作(zuo)進(jin)(jin)行(xing)(xing)(xing)(xing)指導(dao)(dao)(dao)(dao)、檢查、考(kao)核與(yu)督促(cu)改進(jin)(jin)。 5.負責具(ju)體(ti)(ti)組織(zhi)(zhi)實施(shi)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)體(ti)(ti)系認證、監督審核工(gong)(gong)作(zuo)。 6.負責組織(zhi)(zhi)對(dui)(dui)(dui)擔任內審員進(jin)(jin)行(xing)(xing)(xing)(xing)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)知(zhi)識和(he)(he)技能培(pei)訓。協(xie)(xie)(xie)助人力資(zi)源部(bu)組織(zhi)(zhi)實施(shi)對(dui)(dui)(dui)中(zhong)高層管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)人員進(jin)(jin)行(xing)(xing)(xing)(xing)與(yu)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)相關培(pei)訓。 7.負責對(dui)(dui)(dui)公(gong)(gong)司(si)(si)(si)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)服務工(gong)(gong)作(zuo)不到(dao)(dao)位、失誤引(yin)起的(de)投訴(su)(su)的(de)歸口管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)；負責受理(li)(li)(li)(li)(li)(li)(li)(li)業(ye)主（使用者）直(zhi)接到(dao)(dao)公(gong)(gong)司(si)(si)(si)的(de)投訴(su)(su)，交有(you)關部(bu)門處(chu)(chu)理(li)(li)(li)(li)(li)(li)(li)(li)，并負責投訴(su)(su)處(chu)(chu)理(li)(li)(li)(li)(li)(li)(li)(li)的(de)跟蹤及(ji)糾正(zheng)和(he)(he)糾正(zheng)措(cuo)施(shi)實施(shi)效(xiao)(xiao)(xiao)果的(de)驗證；協(xie)(xie)(xie)助公(gong)(gong)司(si)(si)(si)領導(dao)(dao)(dao)(dao)處(chu)(chu)理(li)(li)(li)(li)(li)(li)(li)(li)重(zhong)大投訴(su)(su)。 8.協(xie)(xie)(xie)助管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者代表就質(zhi)(zhi)(zhi)量(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)有(you)關事宜與(yu)外(wai)部(bu)聯絡。 9.協(xie)(xie)(xie)助公(gong)(gong)司(si)(si)(si)領導(dao)(dao)(dao)(dao)提出(chu)公(gong)(gong)司(si)(si)(si)制(zhi)(zhi)(zhi)度(du)建(jian)設規劃(hua)，并具(ju)體(ti)(ti)組織(zhi)(zhi)實施(shi)，確(que)保公(gong)(gong)司(si)(si)(si)制(zhi)(zhi)(zhi)度(du)體(ti)(ti)系的(de)完(wan)整性(xing)。 10.及(ji)時清理(li)(li)(li)(li)(li)(li)(li)(li)公(gong)(gong)司(si)(si)(si)制(zhi)(zhi)(zhi)度(du)性(xing)文(wen)(wen)(wen)件(jian)，建(jian)立(li)公(gong)(gong)司(si)(si)(si)制(zhi)(zhi)(zhi)度(du)性(xing)文(wen)(wen)(wen)件(jian)清單(dan)(dan)并實時更新，發公(gong)(gong)司(si)(si)(si)各(ge)項目(mu)部(bu)、專(zhuan)業(ye)公(gong)(gong)司(si)(si)(si)和(he)(he)其他(ta)(ta)部(bu)門執(zhi)行(xing)(xing)(xing)(xing)。 11.對(dui)(dui)(dui)制(zhi)(zhi)(zhi)度(du)性(xing)文(wen)(wen)(wen)件(jian)制(zhi)(zhi)(zhi)訂修(xiu)訂工(gong)(gong)作(zuo)進(jin)(jin)行(xing)(xing)(xing)(xing)歸口管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)。對(dui)(dui)(dui)由(you)各(ge)單(dan)(dan)位起草的(de)制(zhi)(zhi)(zhi)度(du)性(xing)文(wen)(wen)(wen)件(jian)統一進(jin)(jin)行(xing)(xing)(xing)(xing)初步審核，有(you)權將不符(fu)合要(yao)求(qiu)的(de)制(zhi)(zhi)(zhi)度(du)性(xing)文(wen)(wen)(wen)件(jian)報(bao)審稿退(tui)回起草單(dan)(dan)位要(yao)求(qiu)其修(xiu)改重(zhong)新報(bao)審。 12.負責對(dui)(dui)(dui)貫徹質(zhi)(zhi)(zhi)量(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)體(ti)(ti)系文(wen)(wen)(wen)件(jian)和(he)(he)其他(ta)(ta)制(zhi)(zhi)(zhi)度(du)表現優異的(de)典(dian)型事例、違反(fan)公(gong)(gong)司(si)(si)(si)質(zhi)(zhi)(zhi)量(liang)(liang)(liang)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)體(ti)(ti)系文(wen)(wen)(wen)件(jian)包(bao)括其他(ta)(ta)制(zhi)(zhi)(zhi)度(du)的(de)案件(jian)，進(jin)(jin)行(xing)(xing)(xing)(xing)調查核實，提出(chu)調查報(bao)告轉(zhuan)交人力資(zi)源部(bu)予以處(chu)(chu)理(li)(li)(li)(li)(li)(li)(li)(li)。 13.負責公(gong)(gong)司(si)(si)(si)重(zhong)點工(gong)(gong)作(zuo)督辦。 14.完(wan)成(cheng)領導(dao)(dao)(dao)(dao)交辦的(de)其他(ta)(ta)任務。