問 從人(ren)才網(wang)站看到一(yi)家物業(ye)公司在招聘品質經理(li)(li)，工(gong)資(zi)還可以(yi)，準備投(tou)遞一(yi)份(fen)簡歷，請(qing)教一(yi)下：物業(ye)品質經理(li)(li)的崗位職責是什(shen)么？

答 1.協(xie)(xie)助(zhu)(zhu)(zhu)總經理(li)(li)(li)(li)(li)(li)制(zhi)定(ding)質(zhi)(zhi)(zhi)量(liang)(liang)方針、確定(ding)質(zhi)(zhi)(zhi)量(liang)(liang)目標。協(xie)(xie)助(zhu)(zhu)(zhu)總經理(li)(li)(li)(li)(li)(li)進(jin)(jin)(jin)行管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)評審(shen)。 2.協(xie)(xie)助(zhu)(zhu)(zhu)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)者(zhe)(zhe)代(dai)表組(zu)(zu)織編寫(xie)、修改質(zhi)(zhi)(zhi)量(liang)(liang)手冊、程序文(wen)(wen)件(jian)(jian)(jian)和(he)(he)作(zuo)業(ye)文(wen)(wen)件(jian)(jian)(jian)。協(xie)(xie)助(zhu)(zhu)(zhu)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)者(zhe)(zhe)代(dai)表進(jin)(jin)(jin)行內(nei)部(bu)(bu)(bu)(bu)審(shen)核(he)。 3.協(xie)(xie)助(zhu)(zhu)(zhu)分管(guan)(guan)(guan)(guan)(guan)(guan)領(ling)(ling)(ling)導具(ju)體組(zu)(zu)織對(dui)單(dan)位(wei)和(he)(he)單(dan)位(wei)負(fu)(fu)(fu)責(ze)人進(jin)(jin)(jin)行績(ji)效考(kao)(kao)核(he)；負(fu)(fu)(fu)責(ze)本部(bu)(bu)(bu)(bu)門內(nei)部(bu)(bu)(bu)(bu)員(yuan)工(gong)(gong)績(ji)效考(kao)(kao)核(he)。 4.負(fu)(fu)(fu)責(ze)在(zai)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)者(zhe)(zhe)代(dai)表領(ling)(ling)(ling)導下(xia)，具(ju)體組(zu)(zu)織開展(zhan)公(gong)(gong)(gong)(gong)司(si)質(zhi)(zhi)(zhi)量(liang)(liang)工(gong)(gong)作(zuo)，對(dui)各(ge)項目部(bu)(bu)(bu)(bu)、專(zhuan)業(ye)公(gong)(gong)(gong)(gong)司(si)和(he)(he)其(qi)(qi)他職(zhi)能部(bu)(bu)(bu)(bu)門及(ji)質(zhi)(zhi)(zhi)量(liang)(liang)工(gong)(gong)作(zuo)進(jin)(jin)(jin)行指(zhi)導、檢查、考(kao)(kao)核(he)與督(du)促改進(jin)(jin)(jin)。 5.負(fu)(fu)(fu)責(ze)具(ju)體組(zu)(zu)織實(shi)施(shi)質(zhi)(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)體系(xi)認證、監督(du)審(shen)核(he)工(gong)(gong)作(zuo)。 6.負(fu)(fu)(fu)責(ze)組(zu)(zu)織對(dui)擔(dan)任(ren)內(nei)審(shen)員(yuan)進(jin)(jin)(jin)行質(zhi)(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)知(zhi)識和(he)(he)技能培訓(xun)。協(xie)(xie)助(zhu)(zhu)(zhu)人力資源部(bu)(bu)(bu)(bu)組(zu)(zu)織實(shi)施(shi)對(dui)中高(gao)層管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)人員(yuan)進(jin)(jin)(jin)行與質(zhi)(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)相關培訓(xun)。 7.負(fu)(fu)(fu)責(ze)對(dui)公(gong)(gong)(gong)(gong)司(si)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)服務(wu)工(gong)(gong)作(zuo)不(bu)到位(wei)、失誤(wu)引起(qi)(qi)的(de)(de)投(tou)(tou)訴(su)(su)的(de)(de)歸(gui)口管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)；負(fu)(fu)(fu)責(ze)受理(li)(li)(li)(li)(li)(li)業(ye)主(zhu)（使用者(zhe)(zhe)）直接(jie)到公(gong)(gong)(gong)(gong)司(si)的(de)(de)投(tou)(tou)訴(su)(su)，交(jiao)(jiao)有(you)(you)關部(bu)(bu)(bu)(bu)門處(chu)理(li)(li)(li)(li)(li)(li)，并(bing)負(fu)(fu)(fu)責(ze)投(tou)(tou)訴(su)(su)處(chu)理(li)(li)(li)(li)(li)(li)的(de)(de)跟蹤及(ji)糾(jiu)正和(he)(he)糾(jiu)正措施(shi)實(shi)施(shi)效果的(de)(de)驗證；協(xie)(xie)助(zhu)(zhu)(zhu)公(gong)(gong)(gong)(gong)司(si)領(ling)(ling)(ling)導處(chu)理(li)(li)(li)(li)(li)(li)重大投(tou)(tou)訴(su)(su)。 8.協(xie)(xie)助(zhu)(zhu)(zhu)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)者(zhe)(zhe)代(dai)表就質(zhi)(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)有(you)(you)關事宜(yi)與外部(bu)(bu)(bu)(bu)聯絡。 9.協(xie)(xie)助(zhu)(zhu)(zhu)公(gong)(gong)(gong)(gong)司(si)領(ling)(ling)(ling)導提(ti)出公(gong)(gong)(gong)(gong)司(si)制(zhi)度(du)(du)(du)建設規劃(hua)，并(bing)具(ju)體組(zu)(zu)織實(shi)施(shi)，確保公(gong)(gong)(gong)(gong)司(si)制(zhi)度(du)(du)(du)體系(xi)的(de)(de)完(wan)整性(xing)。 10.及(ji)時清(qing)理(li)(li)(li)(li)(li)(li)公(gong)(gong)(gong)(gong)司(si)制(zhi)度(du)(du)(du)性(xing)文(wen)(wen)件(jian)(jian)(jian)，建立公(gong)(gong)(gong)(gong)司(si)制(zhi)度(du)(du)(du)性(xing)文(wen)(wen)件(jian)(jian)(jian)清(qing)單(dan)并(bing)實(shi)時更新，發公(gong)(gong)(gong)(gong)司(si)各(ge)項目部(bu)(bu)(bu)(bu)、專(zhuan)業(ye)公(gong)(gong)(gong)(gong)司(si)和(he)(he)其(qi)(qi)他部(bu)(bu)(bu)(bu)門執(zhi)行。 11.對(dui)制(zhi)度(du)(du)(du)性(xing)文(wen)(wen)件(jian)(jian)(jian)制(zhi)訂修訂工(gong)(gong)作(zuo)進(jin)(jin)(jin)行歸(gui)口管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)。對(dui)由各(ge)單(dan)位(wei)起(qi)(qi)草的(de)(de)制(zhi)度(du)(du)(du)性(xing)文(wen)(wen)件(jian)(jian)(jian)統一(yi)進(jin)(jin)(jin)行初步審(shen)核(he)，有(you)(you)權將不(bu)符合要(yao)求的(de)(de)制(zhi)度(du)(du)(du)性(xing)文(wen)(wen)件(jian)(jian)(jian)報(bao)(bao)審(shen)稿退回起(qi)(qi)草單(dan)位(wei)要(yao)求其(qi)(qi)修改重新報(bao)(bao)審(shen)。 12.負(fu)(fu)(fu)責(ze)對(dui)貫(guan)徹質(zhi)(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)體系(xi)文(wen)(wen)件(jian)(jian)(jian)和(he)(he)其(qi)(qi)他制(zhi)度(du)(du)(du)表現優(you)異的(de)(de)典型事例、違反公(gong)(gong)(gong)(gong)司(si)質(zhi)(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)體系(xi)文(wen)(wen)件(jian)(jian)(jian)包(bao)括其(qi)(qi)他制(zhi)度(du)(du)(du)的(de)(de)案件(jian)(jian)(jian)，進(jin)(jin)(jin)行調(diao)查核(he)實(shi)，提(ti)出調(diao)查報(bao)(bao)告(gao)轉交(jiao)(jiao)人力資源部(bu)(bu)(bu)(bu)予以處(chu)理(li)(li)(li)(li)(li)(li)。 13.負(fu)(fu)(fu)責(ze)公(gong)(gong)(gong)(gong)司(si)重點(dian)工(gong)(gong)作(zuo)督(du)辦(ban)。 14.完(wan)成領(ling)(ling)(ling)導交(jiao)(jiao)辦(ban)的(de)(de)其(qi)(qi)他任(ren)務(wu)。