問 我是(shi)一(yi)名求職者，剛看到一(yi)家咖啡廳(ting)(ting)在招聘主管(guan)的崗位(wei)，我曾經做(zuo)過酒店的主管(guan)，請(qing)教一(yi)下(xia)：咖啡廳(ting)(ting)主管(guan)的崗位(wei)職責是(shi)什么？

答 咖啡(fei)(fei)廳(ting)主管的(de)(de)崗(gang)位職(zhi)(zhi)責： 1.參加(jia)例會，每(mei)天(tian)召開餐前會，安排當日工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)重點，及時傳達上級(ji)(ji)指示。 2.按(an)月制訂(ding)咖啡(fei)(fei)廳(ting)經(jing)營目標和工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)計劃(hua)，報批(pi)通(tong)過后執行。 3.制訂(ding)服(fu)務(wu)領班(ban)，侍灑員(yuan)(yuan)崗(gang)位描述(shu)，界定其(qi)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)范圍。 4.巡視、監督、檢查咖啡(fei)(fei)廳(ting)所屬員(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)各項工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)。 5.定期聽取(qu)服(fu)務(wu)領班(ban)和侍酒員(yuan)(yuan)的(de)(de)述(shu)職(zhi)(zhi)，并對其(qi)作(zuo)(zuo)(zuo)(zuo)出工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)評定。 6.根(gen)據(ju)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)需(xu)要(yao)調(diao)配服(fu)務(wu)領班(ban)和侍酒員(yuan)(yuan)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)崗(gang)位，報咖啡(fei)(fei)廳(ting)經(jing)理批(pi)準執行。 7.掌握咖啡(fei)(fei)廳(ting)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)情況和有關數據(ju)。 8.搞好客人(ren)關系，處理顧客投(tou)訴。 9.填寫服(fu)務(wu)領班(ban)和侍酒員(yuan)(yuan)過失單和獎勵單，按(an)程(cheng)序(xu)執行獎懲。 10.定期向咖啡(fei)(fei)廳(ting)經(jing)理述(shu)職(zhi)(zhi)。 11.及時解決(jue)下級(ji)(ji)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)爭議。 12.關心咖啡(fei)(fei)廳(ting)所屬員(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)思(si)想、工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)和生活(huo)。