問 大(da)家下午好(hao)，我想去(qu)應聘餐廳前臺接待的工作(zuo)，想知道該崗位職責是什么？

答 1、掌握客(ke)(ke)(ke)情(qing)，接受(shou)客(ke)(ke)(ke)人(ren)(ren)的(de)(de)預定，并(bing)通(tong)知相關責任部(bu)門(men)，安(an)排(pai)服(fu)務員留臺。2、熱情(qing)主動地(di)迎送賓客(ke)(ke)(ke)，將客(ke)(ke)(ke)人(ren)(ren)引領到適當的(de)(de)餐(can)(can)(can)位，幫助拉椅讓座，熟記(ji)常客(ke)(ke)(ke)及貴(gui)賓的(de)(de)姓名(ming)和(he)職稱。3、在餐(can)(can)(can)廳(ting)(ting)客(ke)(ke)(ke)滿時(shi)，向(xiang)客(ke)(ke)(ke)人(ren)(ren)禮(li)貌地(di)解釋并(bing)建(jian)議(yi)客(ke)(ke)(ke)人(ren)(ren)等候，同時(shi)把客(ke)(ke)(ke)人(ren)(ren)的(de)(de)姓名(ming)、房號登記(ji)在記(ji)錄(lu)本上，或(huo)推薦客(ke)(ke)(ke)人(ren)(ren)到飯店的(de)(de)其(qi)他餐(can)(can)(can)廳(ting)(ting)就(jiu)餐(can)(can)(can)。4、開餐(can)(can)(can)時(shi)婉言謝絕非用餐(can)(can)(can)客(ke)(ke)(ke)人(ren)(ren)進(jin)入餐(can)(can)(can)廳(ting)(ting)參觀和(he)衣冠不整的(de)(de)客(ke)(ke)(ke)人(ren)(ren)進(jin)入餐(can)(can)(can)廳(ting)(ting)就(jiu)餐(can)(can)(can)。5、解答客(ke)(ke)(ke)人(ren)(ren)提出的(de)(de)所有問(wen)題，收集(ji)客(ke)(ke)(ke)人(ren)(ren)的(de)(de)意見及投(tou)訴，并(bing)及時(shi)向(xiang)領班匯報。6、參加餐(can)(can)(can)前準備工(gong)作和(he)餐(can)(can)(can)后結束工(gong)作，并(bing)做好(hao)本崗(gang)位清潔(jie)衛生工(gong)作。7、做好(hao)就(jiu)餐(can)(can)(can)人(ren)(ren)數、營業收入的(de)(de)統計工(gong)作和(he)交接班工(gong)作。8、參加餐(can)(can)(can)廳(ting)(ting)和(he)餐(can)(can)(can)飲部(bu)組織(zhi)的(de)(de)各項(xiang)培訓活動。9、自覺遵(zun)守賓館的(de)(de)各項(xiang)規章(zhang)制度(du)。10、完成經(jing)理布(bu)置的(de)(de)其(qi)他各項(xiang)工(gong)作。