問 最近要去(qu)應(ying)聘一家專賣店(dian)店(dian)長這個工作(zuo)，想(xiang)要了解一下(xia)這個工作(zuo)的崗位職(zhi)責是(shi)什么？

答 1、 賣(mai)店(dian)店(dian)員(yuan)(yuan)儀容儀表(biao)，店(dian)面服務(wu)，工(gong)(gong)(gong)(gong)作(zuo)規范的(de)(de)(de)(de)(de)督(du)(du)導(dao)工(gong)(gong)(gong)(gong)作(zuo)。同時對(dui)(dui)員(yuan)(yuan)工(gong)(gong)(gong)(gong)崗上(shang)的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)狀態，銷(xiao)(xiao)售業績(ji)進行(xing)(xing)(xing)督(du)(du)導(dao)，不(bu)斷提升(sheng)員(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)服務(wu)質量(liang)及(ji)銷(xiao)(xiao)售業績(ji)，對(dui)(dui)公(gong)司負(fu)(fu)責(ze)，對(dui)(dui)自(zi)(zi)己(ji)負(fu)(fu)責(ze)，對(dui)(dui)店(dian)員(yuan)(yuan)負(fu)(fu)責(ze)。 2、 按(an)公(gong)司下達的(de)(de)(de)(de)(de)銷(xiao)(xiao)售指標制定實(shi)施計劃，分析并強化(hua)執行(xing)(xing)(xing)。 3、 利(li)用(yong)班(ban)前(qian)班(ban)后(hou)會，做(zuo)好(hao)員(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)在崗培訓。 4、 對(dui)(dui)專(zhuan)(zhuan)賣(mai)店(dian)的(de)(de)(de)(de)(de)貨品形象(xiang)，模特出樣(yang)，展臺(tai)擺放(fang)，貨品反饋(kui)，員(yuan)(yuan)工(gong)(gong)(gong)(gong)反饋(kui)，顧(gu)客(ke)(ke)反饋(kui)的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)進行(xing)(xing)(xing)整(zheng)體指導(dao)。 5、 負(fu)(fu)責(ze)帳務(wu)的(de)(de)(de)(de)(de)核查、督(du)(du)導(dao)，確(que)保(bao)帳務(wu)日(ri)清(qing)月(yue)結(jie)，帳實(shi)相符，并布(bu)置及(ji)抓(zhua)好(hao)每(mei)月(yue)的(de)(de)(de)(de)(de)盤點工(gong)(gong)(gong)(gong)作(zuo)。 6、 負(fu)(fu)責(ze)專(zhuan)(zhuan)賣(mai)店(dian)貨品的(de)(de)(de)(de)(de)追(zhui)加，出樣(yang)，掛架的(de)(de)(de)(de)(de)督(du)(du)導(dao)，及(ji)時與(yu)廠家(jia)倉庫部門溝通，確(que)保(bao)貨品的(de)(de)(de)(de)(de)豐(feng)富及(ji)保(bao)持賣(mai)場(chang)貨品形象(xiang)。 7、 處理好(hao)顧(gu)客(ke)(ke)投訴(su)和員(yuan)(yuan)工(gong)(gong)(gong)(gong)內部矛盾，一般事(shi)件(jian)當場(chang)解(jie)決，須上(shang)報(bao)經理的(de)(de)(de)(de)(de)在做(zuo)出決定后(hou)立即解(jie)決，做(zuo)到(dao)不(bu)推委、不(bu)回避、不(bu)扯皮。 8、 做(zuo)好(hao)每(mei)月(yue)員(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)考勤(qin)，鑒定評定工(gong)(gong)(gong)(gong)作(zuo)。 9、 關(guan)心(xin)幫(bang)助員(yuan)(yuan)工(gong)(gong)(gong)(gong)，對(dui)(dui)員(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)身體、生活、工(gong)(gong)(gong)(gong)作(zuo)情(qing)況及(ji)時給予關(guan)注，使專(zhuan)(zhuan)賣(mai)店(dian)員(yuan)(yuan)工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)作(zuo)在一個(ge)團結(jie)、友愛、朝氣蓬勃的(de)(de)(de)(de)(de)大家(jia)庭(ting)中，發揮更大的(de)(de)(de)(de)(de)能動作(zuo)用(yong)。 10、 養成完美的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)品質——正(zheng)直、誠實(shi)、忠誠，追(zhui)求(qiu)完美。要求(qiu)別(bie)人做(zuo)到(dao)的(de)(de)(de)(de)(de)自(zi)(zi)己(ji)先做(zuo)到(dao)，決不(bu)掩飾、隱瞞自(zi)(zi)己(ji)的(de)(de)(de)(de)(de)錯誤，始終按(an)公(gong)司文化(hua)和標準行(xing)(xing)(xing)事(shi)，將所(suo)有的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)視同己(ji)出。 11、 建立好(hao)專(zhuan)(zhuan)賣(mai)店(dian)詳細(xi)的(de)(de)(de)(de)(de)客(ke)(ke)戶(hu)資料，隨時與(yu)客(ke)(ke)戶(hu)保(bao)持聯系，做(zuo)到(dao)自(zi)(zi)然(ran)、隨和，體貼的(de)(de)(de)(de)(de)客(ke)(ke)戶(hu)服務(wu)。