問 朋友給介紹了個(ge)酒店前臺的(de)工作，酒店前臺主管(guan)的(de)崗位職責是什(shen)么？

答 1.協(xie)助前(qian)臺部(bu)(bu)經理(li)(li)(li)(li)做好(hao)日常接(jie)待(dai)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，主持前(qian)臺班(ban)次全面工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，創造良好(hao)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)氛圍。 2.參(can)加主管(guan)例會(hui)，及(ji)(ji)時(shi)T解員工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)思想動態并報部(bu)(bu)門(men)經理(li)(li)(li)(li),檢(jian)(jian)查(cha)督導本部(bu)(bu)門(men)員工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)儀(yi)表(biao)儀(yi)容、組織紀律(lv)、禮貌用(yong)語及(ji)(ji)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)效率。 3.負責(ze)編制員工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)表(biao)，合理(li)(li)(li)(li)安(an)排(pai)下屬的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，管(guan)理(li)(li)(li)(li)、調配本部(bu)(bu)門(men)使(shi)用(yong)的(de)(de)(de)(de)各項消耗品，嚴格控制成本，及(ji)(ji)時(shi)傳達(da)上(shang)級的(de)(de)(de)(de)指示(shi)。 4.掌握預訂情況和當天(tian)客(ke)(ke)情，根據當天(tian)到(dao)達(da)及(ji)(ji)離店的(de)(de)(de)(de)房(fang)客(ke)(ke)名單，最大限度地(di)銷(xiao)售即(ji)時(shi)客(ke)(ke)房(fang)。 5.檢(jian)(jian)查(cha)負責(ze)本部(bu)(bu)門(men)的(de)(de)(de)(de)安(an)全、消防工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，負責(ze)安(an)排(pai)重(zhong)點賓客(ke)(ke)的(de)(de)(de)(de)接(jie)待(dai)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)和重(zhong)要(yao)留言的(de)(de)(de)(de)落實、檢(jian)(jian)查(cha)。 6.督導迎送服務，貫徹執行(xing)服務程序,督導問訊迎接(jie)服務的(de)(de)(de)(de)進行(xing)，滿足客(ke)(ke)人(ren)合理(li)(li)(li)(li)的(de)(de)(de)(de)要(yao)求(qiu)。 7.參(can)與前(qian)廳接(jie)待(dai)工(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)，有效地(di)解決(jue)客(ke)(ke)人(ren)投訴和本部(bu)(bu)門(men)的(de)(de)(de)(de)有關問題，搞好(hao)與有關部(bu)(bu)門(men)的(de)(de)(de)(de)協(xie)調及(ji)(ji)聯系。