問 各崗位人員(yuan)的工作職責都各有(you)所(suo)不同(tong)，想知道預訂處主管的工作職責有(you)哪些？

答 1、督導預(yu)(yu)定處(chu)(chu)日(ri)常工(gong)作，編制預(yu)(yu)定處(chu)(chu)人(ren)員輪值表； 2、及(ji)時編制和(he)更(geng)新飯店訂(ding)(ding)(ding)(ding)(ding)房(fang)(fang)(fang)記錄(lu)，協助前(qian)廳部經理(li)定期(qi)編制房(fang)(fang)(fang)間(jian)出租預(yu)(yu)測計(ji)劃； 3、審核所(suo)有(you)受(shou)到的(de)(de)(de)訂(ding)(ding)(ding)(ding)(ding)房(fang)(fang)(fang)要(yao)(yao)(yao)求，親(qin)自(zi)處(chu)(chu)理(li)需要(yao)(yao)(yao)特別(bie)安排的(de)(de)(de)訂(ding)(ding)(ding)(ding)(ding)房(fang)(fang)(fang)事宜(yi)； 4、參與前(qian)廳部對(dui)(dui)(dui)外訂(ding)(ding)(ding)(ding)(ding)房(fang)(fang)(fang)業務談判及(ji)簽訂(ding)(ding)(ding)(ding)(ding)合同； 5、制定預(yu)(yu)定處(chu)(chu)培(pei)訓計(ji)劃，并對(dui)(dui)(dui)員工(gong)進(jin)行培(pei)訓； 6、將客(ke)(ke)(ke)滿日(ri)期(qi)及(ji)時通報有(you)關(guan)部門； 7、與銷售聯系，協調團(tuan)隊訂(ding)(ding)(ding)(ding)(ding)房(fang)(fang)(fang)時宜(yi)； 8、熟(shu)悉酒(jiu)店營銷策(ce)略(lve)和(he)年度、月(yue)度經營指標(biao)； 9、查閱預(yu)(yu)訂(ding)(ding)(ding)(ding)(ding)電傳、傳真(zhen)和(he)其他信函，對(dui)(dui)(dui)每(mei)項(xiang)預(yu)(yu)訂(ding)(ding)(ding)(ding)(ding)要(yao)(yao)(yao)求予(yu)以認(ren)真(zhen)回復，對(dui)(dui)(dui)每(mei)個(ge)已確認(ren)的(de)(de)(de)預(yu)(yu)訂(ding)(ding)(ding)(ding)(ding)進(jin)行核實，爭取預(yu)(yu)訂(ding)(ding)(ding)(ding)(ding)盡可能兌現； 10、認(ren)真(zhen)解答(da)客(ke)(ke)(ke)人(ren)的(de)(de)(de)電話及(ji)尋價(jia)(jia)，報價(jia)(jia)要(yao)(yao)(yao)清(qing)楚(chu)，處(chu)(chu)理(li)好客(ke)(ke)(ke)人(ren)的(de)(de)(de)特殊要(yao)(yao)(yao)求。