問 最近看(kan)到有(you)招(zhao)聘前(qian)堂(tang)員工的，想咨詢一(yi)下，前(qian)堂(tang)員工的崗位職責是什(shen)么？

答 一：整理儀容儀表，淡妝上(shang)班； 二：了解當天的(de)(de)(de)訂餐(can)(can)(can)(can)情況； 三：做好(hao)(hao)迎賓(bin)區域的(de)(de)(de)衛生； 四：提前(qian)(qian)(qian)5分鐘到指定(ding)位(wei)置立崗； 五：當客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)來的(de)(de)(de)時(shi)候，主動上(shang)前(qian)(qian)(qian)詢問是否定(ding)位(wei)； 六：在引(yin)領(ling)客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)進(jin)入餐(can)(can)(can)(can)廳(ting)時(shi)，要(yao)跟值臺服務(wu)(wu)員(yuan)進(jin)行溝通； 七：引(yin)領(ling)客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)時(shi)，走(zou)在客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)的(de)(de)(de)右前(qian)(qian)(qian)方，約1米處(chu)； 八：客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)離開(kai)餐(can)(can)(can)(can)廳(ting)的(de)(de)(de)時(shi)候，迎賓(bin)員(yuan)主動送客(ke)(ke)(ke)(ke)(ke)，并說禮貌(mao)用語(yu)與(yu)客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)道別(bie)。掌握餐(can)(can)(can)(can)廳(ting)容量及布局(ju)，以(yi)便解答客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)詢問，合理安排客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)，平衡工(gong)作(zuo)量。 九：接聽(ting)電話，做好(hao)(hao)餐(can)(can)(can)(can)廳(ting)預(yu)定(ding)記(ji)錄，并熟記(ji)預(yu)定(ding)內容，負責落(luo)實。 十(shi)：儀表大方，舉(ju)止段轉，負責熱情禮貌(mao)地迎送前(qian)(qian)(qian)來就餐(can)(can)(can)(can)的(de)(de)(de)客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)。 十(shi)一：將客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)引(yin)領(ling)到適當的(de)(de)(de)座位(wei)，當餐(can)(can)(can)(can)廳(ting)滿(man)座時(shi)，應耐心向客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)解釋，并為客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)辦好(hao)(hao)登記(ji)手續。客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)離開(kai)時(shi)征(zheng)求意見，與(yu)賓(bin)客(ke)(ke)(ke)(ke)(ke)保持良好(hao)(hao)的(de)(de)(de)關系。 十(shi)二：協助餐(can)(can)(can)(can)廳(ting)服務(wu)(wu)員(yuan)做好(hao)(hao)餐(can)(can)(can)(can)前(qian)(qian)(qian)準備(bei)工(gong)作(zuo)和餐(can)(can)(can)(can)后結束工(gong)作(zuo)。 十(shi)三：盡力記(ji)住常(chang)客(ke)(ke)(ke)(ke)(ke)姓名，習慣，愛好(hao)(hao)，提供個性(xing)化服務(wu)(wu)以(yi)使客(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)有賓(bin)至如歸之感。