為了給師(shi)范類(lei)畢(bi)業(ye)(ye)生(sheng)(sheng)提(ti)供更好(hao)的(de)就業(ye)(ye)服務,近年來,山東(dong)省教(jiao)育廳(ting)不斷完善(shan)和優化(hua)師(shi)范類(lei)畢(bi)業(ye)(ye)生(sheng)(sheng)就業(ye)(ye)手續(xu)辦理公共服務事(shi)項,積極(ji)為師(shi)范類(lei)畢(bi)業(ye)(ye)生(sheng)(sheng)搭建集政策咨(zi)詢(xun)、服務指導、手續(xu)辦理等多項功能(neng)于(yu)一體(ti)的(de)就業(ye)(ye)服務體(ti)系。
早在2018年8月,省(sheng)教(jiao)育(yu)廳(ting)將“師(shi)范類畢(bi)業(ye)(ye)生(sheng)就(jiu)業(ye)(ye)手(shou)續(xu)辦(ban)理”公共服(fu)務(wu)事項,作為(wei)首批事項之一(yi),正式進駐山東省(sheng)政務(wu)服(fu)務(wu)中(zhong)心。為(wei)方便師(shi)范類畢(bi)業(ye)(ye)生(sheng)辦(ban)理就(jiu)業(ye)(ye)手(shou)續(xu),縮(suo)短辦(ban)理時限(xian),省(sheng)教(jiao)育(yu)廳(ting)專(zhuan)門刻制了“山東省(sheng)教(jiao)育(yu)廳(ting)高等學校畢(bi)業(ye)(ye)生(sheng)就(jiu)業(ye)(ye)專(zhuan)用章”,畢(bi)業(ye)(ye)生(sheng)可隨到(dao)(dao)隨辦(ban),立等可取,只需在大廳(ting)提交申請材料,當(dang)場(chang)就(jiu)可蓋章辦(ban)結出件。工作人員(yuan)熱情(qing)周到(dao)(dao)的(de)服(fu)務(wu),幫助畢(bi)業(ye)(ye)生(sheng)解決就(jiu)業(ye)(ye)手(shou)續(xu)辦(ban)理過程中(zhong)遇到(dao)(dao)的(de)困難和問題。
前段時間,劉(liu)女士(shi)的(de)愛人(ren)響應國家號召到(dao)新(xin)疆(jiang)就業(ye)(ye),劉(liu)女士(shi)在(zai)代(dai)其辦理就業(ye)(ye)手續(xu)過(guo)程中(zhong)遇到(dao)了一系列問(wen)題,為避免她(ta)來(lai)回奔波,工作(zuo)人(ren)員(yuan)耐心幫助指導她(ta)完成了網(wang)上相關操作(zuo),辦理了出省就業(ye)(ye)手續(xu)。事后(hou)劉(liu)女士(shi)專門通過(guo)政務服(fu)務熱(re)線,對工作(zuo)人(ren)員(yuan)的(de)熱(re)情(qing)服(fu)務表示感謝。
疫情期間(jian),省(sheng)教(jiao)育(yu)廳對辦理(li)流程再(zai)優(you)化、服務質量再(zai)提高,助力師范類畢業生就業,推出了(le)“全程郵(you)寄”不見面的服務。聊(liao)城大(da)學2018屆(jie)碩士研究畢業生羅某,2019年成(cheng)功考(kao)取到(dao)河北省(sheng)某機(ji)關(guan)工(gong)作(zuo),需將(jiang)報到(dao)證改派至工(gong)作(zuo)單位(wei),但因疫情影響無法到(dao)現(xian)場辦理(li)。他(ta)將(jiang)材料直接郵(you)寄到(dao)了(le)省(sheng)政務服務中心(xin)大(da)廳,省(sheng)教(jiao)育(yu)廳工(gong)作(zuo)人員在收到(dao)材料后,當天予以審核辦結,并免費回郵(you)有關(guan)材料,縮(suo)短了(le)辦事流程,節省(sheng)了(le)辦事成(cheng)本(ben)。
2020屆畢業生謝女(nv)士畢業后(hou)(hou)紙質報(bao)到(dao)(dao)(dao)(dao)證(zheng)丟(diu)失,在進(jin)(jin)行教師資(zi)格(ge)認(ren)定(ding)(ding)(ding)(ding)過(guo)程(cheng)(cheng)中因無法提供紙質報(bao)到(dao)(dao)(dao)(dao)證(zheng)原(yuan)件(jian)教育局(ju)不(bu)予認(ren)定(ding)(ding)(ding)(ding),要(yao)求其必(bi)須補辦好紙質報(bao)到(dao)(dao)(dao)(dao)證(zheng)原(yuan)件(jian),該(gai)(gai)生到(dao)(dao)(dao)(dao)省(sheng)級(ji)政務大(da)廳(ting)補辦材料時(shi)距離(li)教師資(zi)格(ge)認(ren)定(ding)(ding)(ding)(ding)結束時(shi)間僅有不(bu)到(dao)(dao)(dao)(dao)5個小(xiao)時(shi),且該(gai)(gai)生未(wei)攜帶文件(jian)規(gui)定(ding)(ding)(ding)(ding)的補辦材料,若按(an)照正常流程(cheng)(cheng)補辦報(bao)到(dao)(dao)(dao)(dao)證(zheng),該(gai)(gai)生需要(yao)先到(dao)(dao)(dao)(dao)檔案(an)保(bao)存地菏澤巨野取出報(bao)到(dao)(dao)(dao)(dao)證(zheng)副本(ben)原(yuan)件(jian),然(ran)后(hou)(hou)再到(dao)(dao)(dao)(dao)大(da)廳(ting)來辦理補辦手續,該(gai)(gai)生將錯過(guo)本(ben)年度(du)教師資(zi)格(ge)認(ren)定(ding)(ding)(ding)(ding)。大(da)廳(ting)工(gong)作人(ren)(ren)員緊(jin)急聯(lian)(lian)系學生處(chu)相(xiang)關工(gong)作人(ren)(ren)員說明情況,由學生處(chu)工(gong)作人(ren)(ren)員聯(lian)(lian)系相(xiang)關教育局(ju)向其解釋相(xiang)關政策,最終謝女(nv)士如期進(jin)(jin)行了教師資(zi)格(ge)認(ren)定(ding)(ding)(ding)(ding)。
2020屆(jie)畢業生(sheng)(sheng)(sheng)國(guo)先(xian)生(sheng)(sheng)(sheng),畢業時未就(jiu)業,2021年7月被吉林出(chu)入境邊防檢查總站錄取為公務員,辦(ban)理(li)入職手(shou)(shou)續(xu)時需(xu)要(yao)(yao)提供紙(zhi)質報(bao)(bao)到(dao)(dao)證(zheng)(zheng)原(yuan)件,但(dan)由于(yu)國(guo)先(xian)生(sheng)(sheng)(sheng)身份證(zheng)(zheng)、畢業證(zheng)(zheng)、原(yuan)就(jiu)業報(bao)(bao)到(dao)(dao)證(zheng)(zheng)不在同一(yi)地點,加之單(dan)(dan)位要(yao)(yao)求入職時間(jian)非常(chang)緊迫(po),大廳工作人員為其(qi)辦(ban)理(li)了網(wang)上簽約(yue)改派手(shou)(shou)續(xu),生(sheng)(sheng)(sheng)成(cheng)電(dian)(dian)(dian)子報(bao)(bao)到(dao)(dao)證(zheng)(zheng),讓其(qi)先(xian)向單(dan)(dan)位作出(chu)解(jie)釋:山東省自2020年起(qi)畢業生(sheng)(sheng)(sheng)報(bao)(bao)到(dao)(dao)證(zheng)(zheng)啟用(yong)電(dian)(dian)(dian)子證(zheng)(zheng)照,電(dian)(dian)(dian)子版(ban)報(bao)(bao)到(dao)(dao)證(zheng)(zheng)與紙(zhi)質版(ban)具有同等法律效力,并告知單(dan)(dan)位山東省政務服務中(zhong)心已經將(jiang)改派的(de)紙(zhi)質版(ban)報(bao)(bao)到(dao)(dao)證(zheng)(zheng)寄出(chu),可(ke)能只需(xu)要(yao)(yao)3-5天時間(jian)就(jiu)可(ke)以收到(dao)(dao)。經與單(dan)(dan)位溝(gou)通國(guo)先(xian)生(sheng)(sheng)(sheng)使用(yong)電(dian)(dian)(dian)子版(ban)報(bao)(bao)到(dao)(dao)證(zheng)(zheng)順利辦(ban)理(li)了入職手(shou)(shou)續(xu)。
記者了解到,省教育廳大力推進(jin)“互聯網(wang)+政務(wu)服務(wu)”,實現(xian)政務(wu)服務(wu)事項(xiang)工作“網(wang)上辦”、“零跑腿”。
2020年(nian),為加快(kuai)推進(jin)政務(wu)(wu)(wu)服(fu)務(wu)(wu)(wu)“一網通(tong)辦(ban)(ban)”,省教(jiao)(jiao)育(yu)廳(ting)積極推進(jin)自有平(ping)(ping)臺(tai)與省政務(wu)(wu)(wu)服(fu)務(wu)(wu)(wu)平(ping)(ping)臺(tai)的(de)(de)對(dui)接(jie)工作。以(yi)師(shi)(shi)范(fan)(fan)類畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)就(jiu)業(ye)(ye)(ye)(ye)管理(li)平(ping)(ping)臺(tai)為例:9月初,“山東(dong)省教(jiao)(jiao)育(yu)廳(ting)高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)就(jiu)業(ye)(ye)(ye)(ye)網”與省政務(wu)(wu)(wu)服(fu)務(wu)(wu)(wu)平(ping)(ping)臺(tai)對(dui)接(jie)完成,涉及(ji)師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)就(jiu)業(ye)(ye)(ye)(ye)手續(xu)辦(ban)(ban)理(li)的(de)(de)事項(xiang)中(zhong),省內(nei)師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)畢(bi)(bi)業(ye)(ye)(ye)(ye)三(san)(san)年(nian)后(hou)報(bao)到(dao)(dao)證遺(yi)失補辦(ban)(ban)、師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)解約手續(xu)辦(ban)(ban)理(li)、省內(nei)師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)解除(chu)緩(huan)派補發(fa)就(jiu)業(ye)(ye)(ye)(ye)報(bao)到(dao)(dao)證手續(xu)三(san)(san)項(xiang)實現了(le)全程網辦(ban)(ban);由于(yu)電(dian)子報(bao)到(dao)(dao)證制(zhi)(zhi)度的(de)(de)施行,2020年(nian)以(yi)后(hou)畢(bi)(bi)業(ye)(ye)(ye)(ye)的(de)(de)師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)在辦(ban)(ban)理(li)調整手續(xu)、師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)與原(yuan)用(yong)人(ren)單(dan)位(wei)(wei)解除(chu)就(jiu)業(ye)(ye)(ye)(ye)協議(yi)回戶籍(ji)地手續(xu)、師(shi)(shi)范(fan)(fan)類高(gao)校(xiao)(xiao)(xiao)畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng)與原(yuan)用(yong)人(ren)單(dan)位(wei)(wei)解除(chu)就(jiu)業(ye)(ye)(ye)(ye)協議(yi)再落實新(xin)用(yong)人(ren)單(dan)位(wei)(wei)手續(xu)、三(san)(san)年(nian)內(nei)報(bao)到(dao)(dao)證遺(yi)失補辦(ban)(ban)等項(xiang)目時,也(ye)可以(yi)實現全程網辦(ban)(ban),2018年(nian)和2019年(nian)的(de)(de)高(gao)校(xiao)(xiao)(xiao)師(shi)(shi)范(fan)(fan)類畢(bi)(bi)業(ye)(ye)(ye)(ye)生(sheng),若用(yong)人(ren)單(dan)位(wei)(wei)需要本(ben)單(dan)位(wei)(wei)抬頭的(de)(de)國(guo)家固定制(zhi)(zhi)式(shi)(shi)紙質報(bao)到(dao)(dao)證的(de)(de),仍需使用(yong)紙質報(bao)到(dao)(dao)證進(jin)行辦(ban)(ban)理(li)。對(dui)于(yu)需要交(jiao)回原(yuan)件的(de)(de)辦(ban)(ban)理(li)項(xiang),省教(jiao)(jiao)育(yu)廳(ting)支持并鼓勵辦(ban)(ban)理(li)人(ren)以(yi)郵寄的(de)(de)方式(shi)(shi)遞交(jiao)申請材料(liao)。
省(sheng)教(jiao)育廳多次組(zu)織(zhi)各(ge)業務(wu)處室排查(cha)完善政(zheng)務(wu)服(fu)務(wu)網依申請政(zheng)務(wu)服(fu)務(wu)事(shi)項“辦事(shi)指南”要素準(zhun)(zhun)確(que)度,確(que)保(bao)(bao)依據條件、流(liu)程時(shi)限(xian)、收費標(biao)準(zhun)(zhun)、辦理流(liu)程、申報材料、聯系方式等準(zhun)(zhun)確(que)無誤,要求各(ge)業務(wu)處室保(bao)(bao)持內容即時(shi)更新,線上線下一體化(hua),讓“數據多跑路、群眾少(shao)跑腿”。
此外(wai),為切(qie)實打通服務(wu)群眾“最(zui)后(hou)一(yi)(yi)(yi)公里”,對于申請材(cai)料(liao)齊全、符(fu)合法(fa)定(ding)(ding)要求的申辦(ban)件,省政(zheng)務(wu)服務(wu)中(zhong)心(xin)教(jiao)(jiao)育廳窗口將辦(ban)理結果材(cai)料(liao)通過物流快速(su)送到(dao)(dao)申請人手中(zhong)。以高(gao)校教(jiao)(jiao)師(shi)(shi)(shi)資(zi)(zi)格(ge)認(ren)(ren)定(ding)(ding)工(gong)作(zuo)為例,2020年教(jiao)(jiao)師(shi)(shi)(shi)資(zi)(zi)格(ge)認(ren)(ren)定(ding)(ding)工(gong)作(zuo)實現了(le)(le)“網(wang)上申報+網(wang)上審核(he)”的方(fang)式,認(ren)(ren)定(ding)(ding)審核(he)后(hou)由省政(zheng)務(wu)服務(wu)中(zhong)心(xin)教(jiao)(jiao)育廳窗口統一(yi)(yi)(yi)蓋章、統一(yi)(yi)(yi)郵寄,各高(gao)校和(he)教(jiao)(jiao)師(shi)(shi)(shi)足不出戶就能收(shou)到(dao)(dao)證(zheng)書和(he)認(ren)(ren)定(ding)(ding)審批(pi)材(cai)料(liao),打通了(le)(le)認(ren)(ren)定(ding)(ding)獲證(zheng)的“最(zui)后(hou)一(yi)(yi)(yi)公里”。齊魯師(shi)(shi)(shi)范學院(yuan)教(jiao)(jiao)師(shi)(shi)(shi)資(zi)(zi)格(ge)認(ren)(ren)定(ding)(ding)管理員呂玉明(ming)說:“高(gao)校教(jiao)(jiao)師(shi)(shi)(shi)資(zi)(zi)格(ge)認(ren)(ren)定(ding)(ding)工(gong)作(zuo),從(cong)之前‘跑(pao)兩次’到(dao)(dao)2018年‘跑(pao)一(yi)(yi)(yi)次’,如今(jin)升級為‘零跑(pao)腿’,極大地方(fang)便(bian)了(le)(le)我們(men)高(gao)校和(he)教(jiao)(jiao)師(shi)(shi)(shi)們(men),是實實在(zai)在(zai)為民(min)辦(ban)實事”。
推薦閱讀