問 人力(li)資源面對各種類(lei)型員工(gong)，各種公(gong)司問題(ti)，HR應具備的工(gong)作心態是什么？

答(da) 1、抗壓。人(ren)力(li)資(zi)(zi)源(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)要(yao)做(zuo)(zuo)好、做(zuo)(zuo)細(xi)、做(zuo)(zuo)透，不(bu)(bu)(bu)容易(yi)，需要(yao)做(zuo)(zuo)很多的(de)(de)(de)事情，工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)量很大(da);同時(shi)既要(yao)對老板(ban)(ban)負責，又要(yao)對全體員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)負責，壓力(li)很大(da)。一(yi)(yi)定(ding)需要(yao)有(you)(you)良好的(de)(de)(de)抗壓能(neng)力(li)。 2、堅持(chi)(chi)。人(ren)力(li)資(zi)(zi)源(yuan)管(guan)理工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)不(bu)(bu)(bu)是(shi)(shi)一(yi)(yi)項今(jin)天做(zuo)(zuo)，明天就能(neng)出成果(guo)(guo)的(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)，它是(shi)(shi)一(yi)(yi)個持(chi)(chi)續性的(de)(de)(de)，較長時(shi)期才(cai)能(neng)顯現成果(guo)(guo)。常常過程中會有(you)(you)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)抱怨，老板(ban)(ban)的(de)(de)(de)懷疑，甚至自(zi)(zi)己的(de)(de)(de)迷(mi)茫，因(yin)此，必須(xu)堅持(chi)(chi)，堅定(ding)信心(xin)。 3、同理心(xin)。要(yao)學會站在對方角(jiao)(jiao)度、綜合視角(jiao)(jiao)想問題，不(bu)(bu)(bu)管(guan)是(shi)(shi)處理員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)關系，還是(shi)(shi)在制訂政策規范(fan)體系，一(yi)(yi)定(ding)需要(yao)綜合考(kao)慮、體系性的(de)(de)(de)考(kao)慮，不(bu)(bu)(bu)能(neng)只站在本部門、本專(zhuan)業角(jiao)(jiao)度，這個恰恰是(shi)(shi)許多HR體系工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)開展(zhan)推行不(bu)(bu)(bu)下去的(de)(de)(de)原因(yin)，因(yin)為是(shi)(shi)我們自(zi)(zi)己想當(dang)然，卻不(bu)(bu)(bu)是(shi)(shi)其他(ta)人(ren)想要(yao)的(de)(de)(de)。 4、委曲(qu)求全。在許多企業里(li)，HR就是(shi)(shi)背黑鍋的(de)(de)(de)，要(yao)替老板(ban)(ban)背員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)罵名，這是(shi)(shi)必須(xu)要(yao)承(cheng)擔的(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)角(jiao)(jiao)色和任務。所(suo)以要(yao)有(you)(you)委曲(qu)求全的(de)(de)(de)心(xin)理準備。