問 你好，在一家企業擔任高管，問一下當面(mian)對員(yuan)工的(de)頂撞，作為領導應(ying)該怎么做(zuo)

答 你好(hao)，一般(ban)來說(shuo)若員工(gong)(gong)(gong)是(shi)(shi)因(yin)公而頂撞，說(shuo)明員工(gong)(gong)(gong)的(de)(de)出發點(dian)是(shi)(shi)好(hao)的(de)(de)，只是(shi)(shi)方式(shi)方法采(cai)(cai)取不(bu)當。那(nei)(nei)么對(dui)于(yu)(yu)領(ling)導(dao)者來說(shuo)，需要秉公對(dui)待，不(bu)可夾雜私(si)心、私(si)利(li)，亦不(bu)可與員工(gong)(gong)(gong)針尖對(dui)麥芒。最好(hao)的(de)(de)方式(shi)是(shi)(shi)領(ling)導(dao)者與員工(gong)(gong)(gong)就(jiu)事論事，如果員工(gong)(gong)(gong)提的(de)(de)建議中肯合(he)理，能(neng)(neng)(neng)采(cai)(cai)納的(de)(de)就(jiu)采(cai)(cai)納，不(bu)能(neng)(neng)(neng)采(cai)(cai)納的(de)(de)也(ye)要說(shuo)清楚(chu)原(yuan)因(yin)，切(qie)忌立即(ji)(ji)直接否(fou)定員工(gong)(gong)(gong)。若是(shi)(shi)員工(gong)(gong)(gong)因(yin)私(si)而頂撞，那(nei)(nei)么領(ling)導(dao)者需要判斷員工(gong)(gong)(gong)的(de)(de)意圖。對(dui)于(yu)(yu)員工(gong)(gong)(gong)因(yin)為個人利(li)益未得到滿足，能(neng)(neng)(neng)夠當場給(gei)予(yu)解釋答復的(de)(de)就(jiu)盡快答復，不(bu)能(neng)(neng)(neng)立即(ji)(ji)答復的(de)(de)，可以(yi)承諾事后調(diao)查，給(gei)予(yu)答復。當然，對(dui)于(yu)(yu)員工(gong)(gong)(gong)違(wei)背原(yuan)則的(de)(de)要求，應當立即(ji)(ji)予(yu)以(yi)拒絕和(he)駁(bo)斥，不(bu)可逾越(yue)紀律底線和(he)道德(de)原(yuan)則。希(xi)望我的(de)(de)回答對(dui)你有所(suo)幫助。