電話銷售應該注意哪些禮儀啊?
問(wen) 我(wo)最近應聘的(de)是(shi)電話銷(xiao)售(shou)一職,想咨詢一下,電話銷(xiao)售(shou)應該注意哪些禮(li)儀啊?
答(da) 1、時(shi)間的選擇。晚上10點之(zhi)(zhi)后,早上7點之(zhi)(zhi)前,沒有什(shen)么重(zhong)(zhong)大的急(ji)事別打(da)電(dian)(dian)(dian)(dian)話(hua)(hua)。 2、就餐的時(shi)間別打(da)電(dian)(dian)(dian)(dian)話(hua)(hua)。 3、節(jie)假日若無(wu)重(zhong)(zhong)大事情不要打(da)電(dian)(dian)(dian)(dian)話(hua)(hua)。 4、私(si)人(ren)電(dian)(dian)(dian)(dian)話(hua)(hua)就是(shi)在(zai)家里打(da)的,辦(ban)公(gong)(gong)電(dian)(dian)(dian)(dian)話(hua)(hua)則是(shi)在(zai)辦(ban)公(gong)(gong)室打(da)的,別占小便(bian)宜。 5、長話(hua)(hua)短說,廢(fei)話(hua)(hua)不說,沒話(hua)(hua)別說。 6、自(zi)我介紹。一(yi)個訓練有素(su)的人(ren),拿起電(dian)(dian)(dian)(dian)話(hua)(hua)之(zhi)(zhi)后要順理成(cheng)章進(jin)行自(zi)我介紹。 7、暗(an)示對方終止(zhi)通(tong)話(hua)(hua)標(biao)準化(hua)做法(fa)就是(shi)重(zhong)(zhong)復要點。 8、發話(hua)(hua)者先掛斷(duan)電(dian)(dian)(dian)(dian)話(hua)(hua),地位高者先掛斷(duan)電(dian)(dian)(dian)(dian)話(hua)(hua)。