到客戶家中拜訪要注意哪些禮儀?

[職場(chang)禮儀] ???解決者:熱心網友

問(wen) 公(gong)司領導讓我去客戶(hu)(hu)家中(zhong)拜(bai)訪,請問到客戶(hu)(hu)家中(zhong)拜(bai)訪要注意哪些禮儀?

答(da) 到客(ke)(ke)戶(hu)家(jia)中訪(fang)問(wen),進門(men)(men)(men)(men)之前先按門(men)(men)(men)(men)鈴或(huo)輕輕敲(qiao)門(men)(men)(men)(men),然后站在門(men)(men)(men)(men)口等候,按門(men)(men)(men)(men)鈴或(huo)敲(qiao)門(men)(men)(men)(men)的(de)(de)(de)時(shi)(shi)間不(bu)(bu)(bu)(bu)要(yao)過長,無人(ren)(ren)(ren)或(huo)未(wei)經(jing)主(zhu)人(ren)(ren)(ren)允許,不(bu)(bu)(bu)(bu)要(yao)擅自(zi)進入室內(nei);當(dang)看見(jian)顧(gu)客(ke)(ke)時(shi)(shi),應(ying)該點(dian)頭微(wei)笑致(zhi)禮,同時(shi)(shi)要(yao)主(zhu)動向在場人(ren)(ren)(ren)都(dou)表示(shi)問(wen)候或(huo)點(dian)頭示(shi)意;在顧(gu)客(ke)(ke)家(jia)中,未(wei)經(jing)邀請,不(bu)(bu)(bu)(bu)能(neng)參觀住房,即使(shi)較為熟悉(xi)也(ye)不(bu)(bu)(bu)(bu)要(yao)任意撫摸劃(hua)玩弄顧(gu)客(ke)(ke)桌上的(de)(de)(de)東西,更不(bu)(bu)(bu)(bu)能(neng)玩顧(gu)客(ke)(ke)名片,不(bu)(bu)(bu)(bu)要(yao)觸(chu)動室內(nei)的(de)(de)(de)書籍、花(hua)草(cao)及(ji)其它陳設物品;在主(zhu)人(ren)(ren)(ren)未(wei)坐(zuo)定之前,不(bu)(bu)(bu)(bu)應(ying)先坐(zuo)下,坐(zuo)姿要(yao)端正(zheng),身體微(wei)往前傾(qing),不(bu)(bu)(bu)(bu)要(yao)蹺“二郎腿”,正(zheng)確的(de)(de)(de)坐(zuo)姿應(ying)該兩腿并(bing)攏,雙腳并(bing)立或(huo)作相互交錯的(de)(de)(de)傾(qing)斜;要(yao)用積極(ji)的(de)(de)(de)態度和溫(wen)和的(de)(de)(de)語氣(qi)與(yu)顧(gu)客(ke)(ke)談話,顧(gu)客(ke)(ke)談話時(shi)(shi),要(yao)認(ren)真(zhen)聽,回答時(shi)(shi),以“是(shi)”為先,眼睛看著對(dui)方,不(bu)(bu)(bu)(bu)斷注(zhu)意對(dui)方的(de)(de)(de)神(shen)情;站立時(shi)(shi),不(bu)(bu)(bu)(bu)能(neng)有(you)不(bu)(bu)(bu)(bu)良站姿,當(dang)主(zhu)人(ren)(ren)(ren)起(qi)身或(huo)離席時(shi)(shi),應(ying)同時(shi)(shi)起(qi)立示(shi)意,當(dang)與(yu)顧(gu)客(ke)(ke)初次見(jian)面或(huo)告辭時(shi)(shi),要(yao)不(bu)(bu)(bu)(bu)卑不(bu)(bu)(bu)(bu)亢(kang),不(bu)(bu)(bu)(bu)慌不(bu)(bu)(bu)(bu)忙,舉止得體,有(you)禮有(you)節;在遞接物品時(shi)(shi),應(ying)注(zhu)視(shi)對(dui)方手(shou)部。