問 我想(xiang)問一(yi)下，作為主管在和員工(gong)進行績效(xiao)溝通的(de)時候(hou)需要注意什么呢？

答 1）評(ping)價(jia)結(jie)果(guo)(guo)(guo)(guo)應(ying)(ying)(ying)具(ju)體而(er)不(bu)籠(long)統(tong)。評(ping)價(jia)結(jie)果(guo)(guo)(guo)(guo)過(guo)(guo)于(yu)籠(long)統(tong)，會使(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)懷疑主(zhu)(zhu)管(guan)(guan)對(dui)他們所(suo)從事(shi)的(de)(de)工(gong)(gong)作缺(que)乏(fa)(fa)(fa)了(le)解，將會降低評(ping)價(jia)結(jie)果(guo)(guo)(guo)(guo)的(de)(de)可信性(xing)。 2）評(ping)價(jia)時(shi)既要指出(chu)進(jin)步又(you)要指出(chu)不(bu)足(zu)。建(jian)(jian)(jian)議先對(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)進(jin)行表(biao)揚，使(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)不(bu)至過(guo)(guo)于(yu)緊張，接下來批評(ping)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)的(de)(de)績(ji)效(xiao)，最后再表(biao)揚員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)，使(shi)他們能(neng)帶著愉快的(de)(de)心(xin)情離開。 3）對(dui)評(ping)價(jia)結(jie)果(guo)(guo)(guo)(guo)進(jin)行描(miao)述而(er)不(bu)是(shi)判斷。例如，主(zhu)(zhu)管(guan)(guan)在評(ping)價(jia)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)的(de)(de)服務態度時(shi)，不(bu)應(ying)(ying)(ying)直截了(le)當(dang)地告(gao)(gao)之其(qi)結(jie)果(guo)(guo)(guo)(guo)（優(you)、良(liang)、中(zhong)、一般(ban)、差(cha)等(deng)），而(er)應(ying)(ying)(ying)描(miao)述關鍵性(xing)事(shi)件(jian)，如員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)曾經與(yu)(yu)顧客(ke)爭吵，而(er)沒有向顧客(ke)道歉等(deng)。 4）評(ping)價(jia)時(shi)應(ying)(ying)(ying)避免使(shi)用(yong)極端化(hua)的(de)(de)字眼。極端化(hua)字眼用(yong)于(yu)對(dui)否定結(jie)果(guo)(guo)(guo)(guo)的(de)(de)描(miao)述中(zhong)，一方面員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)認為(wei)主(zhu)(zhu)管(guan)(guan)進(jin)行的(de)(de)績(ji)效(xiao)評(ping)價(jia)缺(que)乏(fa)(fa)(fa)公(gong)平性(xing)與(yu)(yu)合理性(xing)，從而(er)增加不(bu)滿情緒；另(ling)一方面，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)會感到心(xin)灰(hui)意冷，并懷疑自(zi)己(ji)的(de)(de)能(neng)力，對(dui)建(jian)(jian)(jian)立未(wei)來計劃(hua)缺(que)乏(fa)(fa)(fa)信心(xin)。 5）通過(guo)(guo)問題解決方式(shi)建(jian)(jian)(jian)立未(wei)來績(ji)效(xiao)目標。在面談中(zhong)要建(jian)(jian)(jian)立未(wei)來的(de)(de)績(ji)效(xiao)目標，采取(qu)單純勸說(shuo)方式(shi)（主(zhu)(zhu)管(guan)(guan)告(gao)(gao)訴員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)應(ying)(ying)(ying)怎樣做）和(he)說(shuo)一聽方式(shi)（主(zhu)(zhu)管(guan)(guan)告(gao)(gao)訴員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)長處和(he)弱點，讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)自(zi)己(ji)說(shuo)怎樣做）都(dou)不(bu)能(neng)取(qu)得良(liang)好的(de)(de)效(xiao)果(guo)(guo)(guo)(guo)。應(ying)(ying)(ying)當(dang)采用(yong)主(zhu)(zhu)管(guan)(guan)與(yu)(yu)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)雙方共同討論的(de)(de)模式(shi)，讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)高度參(can)與(yu)(yu)。