問 我(wo)有時(shi)覺得自(zi)己是一(yi)位嚴(yan)(yan)厲的上(shang)司，對員工(gong)(gong)太過(guo)于(yu)嚴(yan)(yan)格，如(ru)果我(wo)經常贊美、表(biao)揚員工(gong)(gong)會不會更能激起(qi)他們工(gong)(gong)作(zuo)的激情呢？

答 贊(zan)美(mei)能(neng)(neng)夠使(shi)員(yuan)工(gong)(gong)(gong)對(dui)自己(ji)更加自信、對(dui)工(gong)(gong)(gong)作更加熱愛、能(neng)(neng)夠鼓勵(li)員(yuan)工(gong)(gong)(gong)提高(gao)工(gong)(gong)(gong)作的(de)(de)效率。給員(yuan)工(gong)(gong)(gong)的(de)(de)贊(zan)美(mei)也要及時而有效，當員(yuan)工(gong)(gong)(gong)工(gong)(gong)(gong)作表現(xian)很(hen)出色(se)，主管應該(gai)立即給予稱贊(zan)，讓(rang)員(yuan)工(gong)(gong)(gong)感受(shou)到(dao)自己(ji)受(shou)到(dao)上司的(de)(de)贊(zan)賞(shang)(shang)和(he)認可。除(chu)了口頭贊(zan)賞(shang)(shang)，主管還(huan)可以使(shi)用(yong)書面(mian)贊(zan)美(mei)、對(dui)員(yuan)工(gong)(gong)(gong)一對(dui)一的(de)(de)贊(zan)賞(shang)(shang)、公開的(de)(de)表揚等形式鼓舞(wu)員(yuan)工(gong)(gong)(gong)士氣。